| Q001 |
Business day: Monday–Friday, 8 a.m.–5 p.m. |
Official state holidays excluded. No universal conversion of “days” into business days. |
S008/S009 -023; C010 |
| Q002 |
Bills at intervals no longer than two one-month billing cycles |
Utility may establish good cause for delay. Not a disconnection-notice period. |
-178(1)(a); C018 |
| Q003 |
Flat-rate fractional-period charge uses the proportionate part of the service period; metered service uses metered amount with full basic/minimum charge |
Default relation only; tariff can specify otherwise. No rate or rounding supplied. |
-178(1)(h); C019 |
| Q004 |
No more than four consecutive months of estimated billing |
Inclement weather, terrain or previous arrangement exceptions; tariff method required. |
-178(1)(i); C020 |
| Q005 |
At least 15 days after mailing within WA/OR/ID; 18 days if mailed from outside |
Mailing origin, not recipient residence, selects this branch. “Days” are not labeled business days here. |
-178(2); C021 |
| Q006 |
Changed due date must be before the next billing date |
Satisfactory reason required. No fixed number of extra days. |
-178(3); C021 |
| Q007 |
Return from electronic to printed billing within two billing cycles |
Customer request; electronic consent record retained. |
-178(4); C022 |
| Q008 |
Ordinary paper-document requests may be limited to three in twelve months while electronic delivery continues |
Does not remove mandatory paper treatment of disconnection/winter material; free opt-out preserved. |
-179(2)(d), (4)–(5); C023 |
| Q009 |
Undeliverable electronic correction by next business day, or within five business days if bill due date is extended five business days |
Trigger is returned/otherwise known undeliverable information; unresolved problem requires mail and format reversion. |
-179(7); C024 |
| Q010 |
Existing-customer deposit criterion: three or more notices in prior twelve months |
Separate from nonpayment-disconnection and resident-prior-customer-debt grounds. Collection status held. |
-113(1); C026 |
| Q011 |
Applicant employment inquiry: twelve consecutive months |
Lack of proof operates together with neither current employment nor regular income; not an unemployment-only test. |
-113(2)(b); C027 |
| Q012 |
D ≤ (2/12) × A, monthly billing; D ≤ (3/12) × A, bimonthly billing |
Source says deposits for a customer/location. No new allowance per demand; no current permission inferred. |
-113(3); C028 |
| Q013 |
Deposit option: 50% before service, remainder equally over next two months |
Mutually agreed dates; other mutually acceptable arrangement possible. |
-113(4); C029 |
| Q014 |
Guarantor amount: notice amount, ordinarily not exceeding the deposit ceiling |
Additional agreed guarantee under the specified provision is separate. No guaranty created. |
-113(5)(b), (7); C030 |
| Q015 |
Deposit transfer/termination relation: deposit + accrued interest − specified amounts owing |
Transfer within service territory and termination have distinct wording. No negative-refund or additional-liability formula invented. |
-113(6), (10)(b); C031–C033 |
| Q016 |
After-service deposit due no earlier than 5 p.m. on sixth business day after qualifying mailed notice; ninth business day for outside WA/OR/ID mailing |
Personal delivery: no earlier than 5 p.m. sixth business day from delivery. Exact application and current collection held. |
-113(8); C034 |
| Q017 |
Interest reference: one-year Treasury Constant Maturity, published in H.15 on January 15 of each calendar year |
If nonbusiness day, next following business-day rate. Runs deposit date to refund/application. Actual rate, compounding and rounding not supplied. |
-113(9); C032 |
| Q018 |
Satisfactory payment: twelve consecutive months, no disconnection process, no more than two delinquency notices |
Conditions conjunctive. Different from the deposit-trigger threshold. |
-113(10)(a); C033 |
| Q019 |
Satisfactory-payment check mailed within 15 days after completion; alternative credit begins thirteenth month |
Customer’s indicated method. No universal termination-refund deadline inferred from this clause. |
-113(11); C034 |
| Q020 |
Corrected bill issued within 60 days of discovery |
Historical applicable rates; qualifying inaccurate/unbilled usage required. |
-178(5)(a); C035 |
| Q021 |
Ordinary underbilling collection period not greater than six months |
Source phrase “from the date the error occurred”; express exceptions; no actual included months selected. |
-178(5), (7); S015 ¶¶28–31; C036, C045 |
| Q022 |
Mandatory overbilling adjustment period: maximum six years |
Not treated as an all-purpose limitation or mandatory debt-discharge period. |
-178(5)(a); C037 |
| Q023 |
Utility may forgo corrected-bill recovery where underbilling is less than $50 |
Strictly < $50, not ≤ $50; discretionary, not automatic forgiveness of every small balance. |
-178(7)(c); C038 |
| Q024 |
Initial meter test/report within 20 business days; one free test per twelve months |
Commission waiver, extension or charge authorization route preserved. |
-183(1); C041 |
| Q025 |
Additional meter test/report within 20 business days; commission-required additional test/report within 10 business days |
Different request/order predicates. Tariff/tolerance conditions govern a charge. |
-183(3)–(4); C042–C043 |
| Q026 |
Unknown defective-meter start: adjustment not exceeding six months in older -183 wording |
Read with newer -178 and S015; known-start wording is not unlimited underbilling collection. |
-183(5); C044–C045 |
| Q027 |
Delayed-billing arrangement length equals length of billing delay |
Stated unauthorized-use exception; stale cross-reference held. |
-138(1); C046 |
| Q028 |
Equal-plan refusal wording: removal for nonpayment within past six months, or more than a two-month past-due balance |
More than, not at least; discretion to offer remains; statutory interaction held. |
-138(2); C047 |
| Q029 |
Ordinary tariff publication/notice baseline 30 days; alternative individual notice 15 days plus specified concurrent publication steps |
RCW .060 commission exceptions; -194 classification and -197 suspension route. Not an arrears or disconnection clock. |
S007 §.060; S008/S009 -194/-197; C049 |
| Q030 |
-195 notice on or with first bill after effective change |
Only changes within -195 after excluding -194; no fee authorization. |
-195(1)–(2); C049 |
| Q031 |
At least two separate disconnection notices |
Ordinary branch; express -128(7) exceptions separate. |
-128(4)(a); C053 |
| Q032 |
First paper notice: at least eight business days before disconnection; outside WA/OR/ID mail wording: eleven days before |
Mail or primary-door delivery; consented electronic copy contemporaneous. Mailing day excluded under (5). No conversion of eleven days to business days. |
-128(4)(a)(i), (5); C053 |
| Q033 |
Second notice: electronic copy, if applicable, at least two business days before; door two, mail three, outside-region mail six business days |
Electronic copy supplements the chosen authorized branch. |
-128(4)(a)(ii); C054 |
| Q034 |
Telephone branch: at least two attempts, during regular business hours, at least three business days before |
Unsuccessful conversation requires paper fallback; records retained at least 90 calendar days. No separate unstated retention-clock convention added. |
-128(4)(a)(ii)(C); C055 |
| Q035 |
Restart if no disconnection within ten business days from stated disconnection date |
Agreed payment arrangement exception; inaccurate notice independently requires correction. |
-128(4)(c)–(d); C057 |
| Q036 |
Service-user/master-meter request: at least five days past original date |
Source does not say business days in this clause. |
-128(4)(i); C058 |
| Q037 |
Listed facility or third-party branch: at least five business days past original date |
Facility delay requires specified department request; third-party clause has its own notice predicate. |
-128(4)(j)–(k); C061–C062 |
| Q038 |
Electric remote nonpayment window 8 a.m.–noon; known low-income assistance lookback prior two years |
Same-day payment/restoration opportunity; required visit branches. Critical-infrastructure clause also refers to limiting remote disconnections within a 24-hour period, without supplying a universal numerical count. |
S008 -128(6); C063 |
| Q039 |
No-prior-notice explanation/dispute information within five business days |
Reasonable-effort duty following qualifying action. |
-128(7)(b); C067 |
| Q040 |
Winter period November 15 through March 15; inability notice should ordinarily be within five business days after receipt of overdue notice |
Extenuating circumstances and regained protection preserved; calendar endpoints not converted into a customer deadline. |
S007 §.010(4); C069 |
| Q041 |
Income history prior twelve months; grantee provides the prescribed 7% household-income dollar figure within thirty days under the WAC |
Grantee determination and incorporated plan required. No automatic annual-to-monthly calculation supplied; precise application of the grantee clock remains contextual. |
-143(1)(b); S007 §.010(4)(b); C070 |
| Q042 |
Winter required monthly amount P ≤ 0.07 × Iₘ + (1/12) × Aₚ |
Aₚ is qualifying statutory post-application arrearage, not assumed total debt. Older “billings” wording held. |
S007 §.010(4)(e); C072 |
| Q043 |
Voluntary higher winter promise: default threshold uses P < statutory 7%-plus-one-twelfth relation |
No default merely because P is below a voluntarily higher promise while meeting the statutory threshold. |
Same; C073 |
| Q044 |
Winter target following October 15; reconnection amount is what would be due under the plan absent default at reconnection |
Later assistance requires reformulation; moving does not erase amounts owed. |
S007 §.010(4)–(5); C074–C077 |
| Q045 |
Heat protection attaches to any day covered by the specified issued/intended NWS alert |
Area-specific predicate; no temperature number or actual weather supplied. |
S007 §.010(8)–(9); C078–C079 |
| Q046 |
Heat required monthly payment P ≤ 0.06 × Iₘ; voluntary higher-promise default threshold P < 0.06 × Iₘ |
Applies to plan required under heat reconnection subsection, not all utility plans. |
S007 §.010(10); C080 |
| Q047 |
Heat plan target following May 15, or as soon after as necessary to retain the 6% ceiling |
Also designed for continued service; later assistance reformulates plan. |
Same; C080 |
| Q048 |
Medical grace five business days after verbal/written notification received |
Continued energy must be required by the condition/emergency. |
-128(8); C082 |
| Q049 |
Medical restoration: electric same day, gas same business day, for timely same-day request; otherwise noon next business day |
Before close of business is the stated timely-contact condition. No upfront reconnect/deposit demand under this branch. |
-128(8); C083 |
| Q050 |
Certification may be required within five business days; validity no longer than sixty days unless renewed |
Limited to certified endangerment duration; a universal starting-date convention or automatic renewal is not supplied. |
-128(8)(a)–(b); C084–C085 |
| Q051 |
Medical payment requirement: stated 10% of delinquent balance, agreement for remainder within 120 days, ongoing bills when due |
Requirements within grace period; alternate agreement allowed; no demand beyond prescribed terms. Exact 120-day starting-event construction is not supplied beyond the clause. |
-128(8)(c); C086 |
| Q052 |
Medical payment-plan confirmation within two business days of agreement |
Further default/certificate failure requires prescribed second notice, not automatic cutoff at grace expiration. |
-128(8)(c)–(d); C087 |
| Q053 |
Historical only: twice within 120 days medical-claim restriction |
Deleted in 2020; not a current repetition limit. |
S011; C088 |
| Q054 |
Ordinary restoration: reasonable efforts within 24 hours; electric remotely disconnected service four hours; or mutually agreed other time |
Conditional -133(1) triggers; not a guarantee from any partial payment. Gas has no copied four-hour remote branch. |
C090 |
| Q055 |
UTC-referral utility report two business days; additional information three business days or UTC-specified date; records at least three years |
Extensions may be granted. Initial direct customer complaint uses promptness, not automatically the two-day rule. |
-173(3)–(4); C093–C094 |
| Q056 |
Rate-schedule reasonableness sponsorship: at least 25 consumers/purchasers or at least 25%, with stated governmental/commission alternatives |
Not a threshold for every ordinary billing complaint. |
S002 §.110(1)(b); C097 |
| Q057 |
Reparations/overcharge measure: identified excess or overcharge, plus interest from collection |
Required agency findings differ; no interest rate or award computed. |
S002 §§.220–.230; C098–C099 |
| Q058 |
Private statutory loss measure: loss/damage/injury caused by prohibited act or required-act omission; discretionary reasonable attorney fee on wilful finding in recovery |
No fixed statutory amount, multiplier, fee percentage or automatic recovery established. |
S002 §.440; C100 |
| Q059 |
Customer-directed electric dispatched notice at least three days; electric remote-capable notice up to 24 hours; gas at least three days |
Rule and tariff conditions govern end of usage responsibility; no actual termination date. |
-128(1); C112 |
| Q060 |
Unquantified relations retained |
“Promptly,” “reasonable effort,” “satisfactory reason,” “reasonable judgment,” tariff-dependent charges, technical accuracy and undefined rounding remain source-specific. |
C014, C021, C042, C079, C090, C093 |
| Q061 |
Legislative/rule effective dates |
Exact dates and material conditional application are recorded in S011–S016 and C102–C107. These are legal-version facts, not customer-event calculations. |
Version register above |