| Continuing early delinquency |
Servicer |
§ 39 scope; no applicable communication exemption |
Relevant unpaid periodic-payment due date |
Calendar |
Live contact/good-faith effort by day 36; repeat by 36 after each due date |
Failure to undertake required contact effort |
Court response, contractual cure, separate application windows |
Due date, payments, attempts, actual contact |
Court/service, contract, assistance |
| Written early intervention |
Servicer |
§ 39 scope; ordinary branch |
Delinquency and relevant due date; prior notice for repeat branch |
Calendar |
Day 45; ordinary 180-day frequency formula |
Required notice timing/content |
No automatic extension to submit an application or answer a complaint |
Notice provision, content, continued delinquency |
Court/service, offer and assistance expiry |
| Proposed first foreclosure notice/filing |
Servicer |
Applicable § 41(f)(1), including small servicer; check exceptions |
Delinquency date under § 31 |
Calendar |
Ordinarily only once more than 120 days delinquent |
First legally qualifying notice/filing |
Contract acceleration or separate obligations are not generally decided |
Payment application; legal first-act identity; due-on-sale/joining basis |
State initiation/cure, contract |
| Initial application received |
Servicer |
Full scope; receipt 45 days or more before sale, or no scheduled sale |
Actual application receipt |
Five excluded-days; prompt initial review |
Written acknowledgment within five excluded-days |
Completeness review and acknowledgment |
No blanket foreclosure freeze from an incomplete submission |
Receipt, contents, then-scheduled sale, missing-item list |
First-filing, sale, assistance |
| Missing-information date disclosed |
Servicer sets reasonable date; applicant may complete |
Applicable acknowledgment branch |
Notice provision |
Calendar |
Generally 30; milestone limits; never less than seven |
Unreasonable disclosure date |
Ordinary disclosure alone does not create a universal pause through that date |
Staleness, delinquency day 120, sale milestones |
Other completion, court and sale deadlines |
| Complete application well before sale |
Servicer |
Full scope; complete receipt more than 37 days before sale |
Actual complete receipt, subject to facial/transfer rules |
Calendar |
Evaluation/determination within 30, subject to external-information exception |
Required review and notice; applicable (f)(2)/(g) acts |
Other court steps and borrower response deadlines |
All required borrower material; available options |
Court response, offer, other assistance |
| Application becomes complete |
Servicer |
§ 41(c)(3) and its exceptions |
Complete receipt/recompletion |
Five excluded-days |
Complete-application notice within five excluded-days |
Notice content/timing |
No independent new universal application or court-response period |
Prior notices, corrected material, facial date |
Existing sale/court and offer dates |
| Facially complete; correction requested |
Servicer |
Facial conditions met; (f)(2)/(g) otherwise applicable |
Facial completion; later prompt request |
Fact-dependent reasonable opportunity |
Protect during reasonable opportunity; relation-back if timely completed |
Specified foreclosure acts during protected interval |
Does not automatically start every clock at the facial date |
Missing/corrected item, reasonable time, actual completion |
Court response, correction opportunity |
| True third-party information missing |
Servicer |
Complete application; outside party is neither borrower nor servicer |
Complete receipt and requests |
Calendar; “promptly”/“significant period” are contextual |
All possible steps within 30; delay notice within 30 or promptly after; heightened efforts |
Premature denial/final determination; applicable foreclosure restrictions |
No unlimited extension of every borrower deadline |
Source/control of information, diligence, investor requirement |
Court, offer, assistance |
| Complete application before first filing |
Servicer |
Full scope; (f)(2) timing |
Complete receipt before initiating act |
Event-based |
Until a specified release condition |
First notice/filing |
No general adjudication of State limitations, cure, or acceleration |
Completion, first-act status, appeal/offer/performance |
State initiation and contract clocks |
| Complete application after first filing |
Servicer, including through counsel |
Full scope; complete more than 37 days before sale |
Complete receipt |
Event-based; related review/appeal periods separately counted |
Until a specified release condition |
Judgment/order-of-sale motion and sale |
Permitted intermediate foreclosure steps; court answer deadline |
Filing identity/date, scheduled sale, pending motions |
Court/service, State sale procedure |
| Post-filing completion at 37 days or fewer |
Servicer only to extent another applicable branch requires |
Ordinary >37 gate absent; check facial, prior rights, transfer exception |
Actual completion and then-scheduled sale |
Calendar comparison |
No ordinary (c)(1)/(g) entitlement solely from that late receipt |
Any independently applicable restriction only |
Sale is not presumed paused |
Original receipt, earlier facial status, transfer, investor rules |
Sale, court, other program deadlines |
| Offer after protected evaluation |
Servicer permits response; borrower may elect |
Complete ≥90, or <90 and >37 |
Offer provision |
Calendar |
At least 14, or at least seven, respectively |
Premature response cutoff/deemed rejection |
Unrelated assistance or court deadlines |
Actual offer terms/provision and applicable gate |
Offer expiry, trial payments, court |
| Qualifying modification appeal |
Servicer permits/reviews; borrower may elect appeal |
Complete ≥90 or during (f); eligible denial |
Provision of (c)(1)(ii) offer; then borrower making appeal |
Calendar |
14 to make appeal; 30 to determine; at least 14 after determination to respond |
Premature closure; applicable foreclosure release |
Court appeal/answer, unrelated offers |
Method requirements, making date, eligible denial |
Court/service; acceptance terms |
| Repeat application |
Servicer |
Same-servicer prior full compliance plus continuous delinquency must be established for exception |
Prior complete receipt and subsequent payment history |
No universal new fixed clock from repetition alone |
Applicable duties resume if exception fails |
Improper use of one-review exception |
Changed facts alone do not establish a general pause |
Prior compliance, cure, new delinquency, owner requirements |
Court, sale, other review windows |
| Small-servicer agreed option being performed |
Small servicer |
Valid small-servicer status; performance under agreement |
Agreement/performance |
Event-based; separate >120 rule |
While performing; (f)(1) also remains |
First notice/filing, judgment/order motion, sale |
Full ordinary evaluation/appeal machinery is not automatically imported |
Classification, agreement, performance |
Contract performance; State procedure |
| Bankruptcy early-intervention branch |
Servicer |
Any borrower a debtor; check options and FDCPA interaction |
Petition if already delinquent; otherwise later delinquency |
Calendar |
Modified notice by 45 when required; once per case limitation |
Required communication duties, subject to bankruptcy law/order |
No conclusion about the separate bankruptcy stay or its termination |
Petition/status, discharge, payments, orders |
Bankruptcy, court, contract |
| Qualifying FDCPA cease notification |
Servicer |
FDCPA applies to this loan; qualifying notice |
Notification/receipt; delinquency; prior notice |
Calendar |
Live exemption; modified 45/180/190 formula when applicable |
Impermissible repeated notice; required modified notice |
Loss-mitigation and foreclosure rules are not universally extinguished |
FDCPA status, written notice/receipt, options, bankruptcy |
FDCPA disputes; court; sale |
| Successor confirmation/acknowledgment |
Servicer |
Qualifying transfer, confirmation, principal residence; optional notice conditions |
Confirmation; acknowledgment/assumption if relevant |
Prompt, not invented fixed confirmation period |
§ 41 deemed receipt at confirmation when review deferred; § 39 exception as specified |
Unreasonable confirmation interference; improper denial of borrower treatment |
Title/contract liability and other deadlines |
Transfer category, confirmation, acknowledgment compliance |
Probate/title, court, sale |
| Transfer with acknowledgment still pending |
Transferee |
Original period unexpired and notice not supplied |
Defined transfer date |
Ten excluded-days; reasonable-date calendar standard |
Ten excluded-days; no first filing until after reasonable date; completion-by-date protections |
First filing and specified late-completion foreclosure acts |
No general reset of other periods |
Old receipt, notice status, transfer date, reasonable date |
Court, sale, completion |
| Complete application/appeal/offer pending at transfer |
Transferee |
Applicable separate (k)(3), (4), or (5) branch |
Transfer; appeal made/received; original protective receipt |
Calendar, except acknowledgment branch |
30 from transfer for pending complete; appeal later-of 30/30 if decidable; offer unexpired balance |
Required review, appeal disposition, preservation of rights |
No automatic fresh offer period or general court pause |
Pending status, criteria, appeal ability, remaining offer time |
Offer expiry, court and sale |